Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino for us to look at? This is the page for that. Online Casinos Australia is an independent comparison site, and the details below are the ways to reach the team behind it.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to work through them in the order they arrive. Because this is a comparison and review site rather than a casino operator, we can't access anyone's player account, process a deposit or withdrawal, or resolve a dispute with a specific site — for that, the casino's own support team or the licensing regulator listed on their site is the right place to start.
What we can actually help with
- Corrections or updates to bonus terms, wagering requirements or payment details on a review
- Questions about how we rank and compare online casinos
- Suggestions for a casino or payment method we haven't covered yet
- General feedback on the site, its content or its usability
- Reports of broken links, outdated information or factual errors
What we can't help with
We're not able to assist with account verification, bonus disputes, deposit or withdrawal issues, or anything that requires access to a casino's back end. Those matters sit with the operator you're playing with, and, where applicable, with the regulator that issued their licence. If you're concerned about your own gambling habits or those of someone close to you, our Responsible Gambling page lists support services and self-exclusion tools available to Australians, and is a better starting point than a general enquiry to us.
Before you write in about a specific casino
A lot of enquiries we get are really questions our existing pages already answer — things like current bonus terms, minimum deposits or which payment methods a site accepts. It's worth checking the relevant review first, since offer terms and conditions can change on the operator's side without much notice. If something looks out of date when you check, that's exactly the kind of thing we want to hear about.
If your question relates to how we assess and rank operators generally, our About Us page explains our approach, and our Terms and Conditions page covers how the site itself operates, including our position on commercial relationships with the casinos we list.
Response times
We aim to respond to genuine enquiries within a reasonable timeframe, though as an independent site without a dedicated call centre, we don't offer live chat or phone support. Email remains the most reliable way to reach us, and giving us as much detail as possible — the page you're referring to, the casino name, and what you think needs changing — helps us action your message faster.
A note on advertising and partnership enquiries
If you're contacting us about a commercial matter, such as a partnership or advertising enquiry, please say so clearly in your message so it can be routed appropriately. As with all content on this site, any commercial relationship we have with an operator does not influence where that operator sits in our rankings or how it's reviewed.